Comment on a task

Post an update on a task's Comments tab, mention teammates so they are told, and edit or delete your own comments.

In the sidebar, open Projects & Tasks, then Tasks, open the task, and press the Comments tab. The page address is /work/tasks/ followed by the task and /comments.

Comments are the running conversation about the task. Anything that should last, such as measurements or a gate code, belongs in a note or an access item instead (Add a note to a customer or record).

Before you start

• Reading and posting comments both need permission to comment on tasks. Without it the tab still shows, but it stays empty.
• The Comments tab only shows when your plan includes task comments.

Steps

1. Type your message in Add an update for this task.
2. To make sure someone sees it, type their name in Mention teammates and pick them. Repeat for more people; Remove takes one off.
3. Press Post comment.

To change one of your own comments, press Edit on it, change the text or the mentions, and press Save (or Cancel). To take it down, press Delete. Only the person who wrote a comment can edit or delete it.

What you see

• The comment appears in the list with your name and the time.
• Each person you mentioned gets a "You were mentioned" notification.
• The task's owner, assignee, collaborators and followers get a "Task comment" notification, unless they were mentioned or wrote it.
• No comments yet shows until someone posts.

If something looks different

• Delete removes the comment straight away; there is no second question.
• Could not update comment. or Could not delete comment.: the comment may have been removed already. Refresh the page.
• The composer is missing and the list is empty: your role cannot comment, or the task is archived.