Messages you receive

What each email and text from the company means and what to do about it.

Answer a feedback request about a resolved request
What the "Rate your support experience" email after the company resolves your request is, how its five rating buttons work, and how long it lasts.
Answer a quote follow-up
What the follow-up emails and texts about an open quote mean, when they come before and after it expires, and how to stop them.
Answer a request for a review
What the "How did we do?" email or text after your visit is, where its link goes, and how to stop being asked.
Answer a request to sign an agreement
What the signing request, reminder, signed and completed emails about an agreement mean, how long the signing link lasts, and what to do with each.
Check a changed or cancelled appointment
What the messages mean when the company moves your appointment, cancels it, or sends a different technician, and what to do about each.
Check a new sign-in alert
What the "New sign-in to your account" and "Your sign-in settings changed" emails mean, and what to do if it was not you.
Deal with a payment reminder
What the invoice due soon, due today and overdue reminders mean, how often they come, how to pay from them, and how they stop.
Get ready when an appointment reminder arrives
What the reminder the day before and the reminder two hours before your visit mean, when they are sent, and what to do if you can no longer make it.
Keep a payment or refund receipt
What the receipt email or text after you pay, or after a refund, contains, and what to do when one does not arrive.
Know when the technician is on the way
What the "on our way" text or email means, when a technician sends it, and what to do before they arrive.
Open a quote the company sent you
What the email or text with your quote contains, where its button goes, how long the link works, and the confirmation you get after approving.
Open a statement the company sent you
What the statement email or text shows, where its button goes, and what to do about the balance on it.
Open an invoice or deposit request the company sent you
What the email or text with your invoice or a deposit request contains, where its button goes to view and pay, and what happens if you do not pay.
Read the messages about a booking you made online
What each email or text about a booking you made on a company's booking page means, from the confirmation and reminders to payment notices, changes, a waitlist spot and "Finish your booking".
Read the thank-you when the work is finished
What the thank-you email or text after a visit means, what to do if something is not right, and what usually comes next.
Read your appointment confirmation
What the email or text saying your appointment is booked means, what the arrival time in it tells you, and what to do if it does not suit you.
Stop emails or texts from a company
Stop a company's texts by replying STOP, get them back with START, and ask the company to stop the kinds of emails or reminders you no longer want.
Use a verification code you received
What each one-time code email or text is for (signing in, seeing your whole account, booking online, opening an agreement), how long it lasts, and what to do if you did not ask for one.
Use the portal link the company emailed you
What the portal invitation, sign-in link and password reset email is, why it may say "password reset" even when you asked for nothing, and the email with your username.