Answer a request to sign an agreement

What the signing request, reminder, signed and completed emails about an agreement mean, how long the signing link lasts, and what to do with each.

When the company needs your signature, it emails you a signing request. Its subject is "Please sign:" followed by the agreement's title, and its button is "Review and sign". Some companies also send it by text, saying the company "sent" the agreement "for signature", with a link after "Open:".

Steps

1. Open the email and select "Review and sign". The agreement opens in your browser; you do not need a portal account.
2. If the page asks, type your email and the verification code it sends you. See Use a verification code you received.
3. Read the agreement, sign it, and finish. See Sign an agreement.

What you see

• The request says when the signing link expires, 7 days after sending unless the company set another time.
• If you have not signed, the company can send the same request again as a reminder, for example every few days, up to a limit it chooses.
• After you sign, you get “You signed” and the title, confirming your signature was recorded. If others still have to sign, the finished document comes once they all have.
• When everyone has signed, you get “Your signed copy of” and the title, with the completed agreement PDF attached. Keep it for your records.
• If the agreement is declined, cancelled or runs out, you get an email whose subject starts "Agreement declined:", “Signing request cancelled:” or “Time to sign”.

If something looks different

• If you ignore the request, the agreement stays unsigned and the link runs out. Work tied to it, such as an approved quote, may wait until it is signed.
• The link says it expired or no longer works: ask the company to send a new one.
• The email warns not to forward it: the link is personal to you. Forward it and someone else could sign in your name.
• You were not expecting it: the email says you can ignore it. Contact the company if you are unsure.
• To stop signing reminders, ask the company. See Stop emails or texts from a company.