Deal with a payment reminder

What the invoice due soon, due today and overdue reminders mean, how often they come, how to pay from them, and how they stop.

While an invoice has a balance, the company can remind you to pay it. The reminders go to whoever the invoice was sent to, by email, text or both:

• Before it is due, 3 days ahead by default. The email's subject is "Invoice", the number, then "is due soon", and it gives the due date and the current balance.
• On the due date, with the same wording.
• After it was due, 3 days later by default, then every 7 days up to 4 more times. The email's subject ends "is overdue".

The company can move these days.

Steps

1. Select the button in the email, "View invoice and pay securely", or the link after "View invoice" in a text. The invoice opens on a secure page.
2. Pay the balance there. See Pay an invoice online.
3. If you already paid, or cannot pay yet, reply to the message so the company knows.

What you see

• The current balance, so a reminder after a partial payment shows what is left.
• Some reminder emails carry the invoice's PDF.
• Reminders stop as soon as the invoice is paid in full, or the company voids or credits it.

If something looks different

• If you ignore the reminders, they keep coming on the schedule above until the last one, and the invoice shows as past due in the portal.
• You paid and still got a reminder: it may already have been on its way, or the company has not recorded a payment made by cheque, cash or bank transfer yet. The overdue text says so: "If you have already paid, thank you — please ignore this."
• Some reminders are not sent at all: companies choose which ones to use.
• To stop them, pay the invoice, or ask the company to stop invoice reminders for you. See Stop emails or texts from a company.