Read the thank-you when the work is finished

What the thank-you email or text after a visit means, what to do if something is not right, and what usually comes next.

When the technician marks the work on your visit as done, the company can send you a short thank-you right away. The email's subject is "Thanks from" the company's name and says "The work on" your work order "is finished". The text says the work "is finished" and thanks you by name.

Steps

1. Check that the work you expected was done.
2. If anything is not right, contact the company by replying, or by the phone number or email in the message. The email ends with "If anything isn't right, contact us" and the company's details.

What you see

• The message has no link and asks nothing of you.
• An invoice for the work usually comes separately, when the company sends it. See Open an invoice or deposit request the company sent you.
• The next day, some companies ask you for a review. See Answer a request for a review.

If something looks different

• If you ignore the message, nothing happens.
• The work is not finished, or the technician is coming back: the message is sent when the work order is marked done. Contact the company so it can check.
• To stop these messages, see Stop emails or texts from a company.