Check whether a feature is included in your plan

Find out from the Limits pages whether a feature is on or off for your organization, and why a page or button you expected is missing.

In the sidebar, open Administration, then choose All Limits under Plan & Usage. The page address is /settings/org/limits. Choose All Limits for the whole list. The other cards in the Plan & Usage group show the same list narrowed to one area.

Before you start

• A feature can be missing for two reasons: your plan does not include it, or your role does not have permission for it. This page answers the first question. For the second, ask your admin about your role.
• Your role needs the organization settings permission to open these pages.

Steps

1. Open All Limits, or the area the feature belongs to, such as Messages & Calls for texting and email or Customer Portal for the customer portal.
2. Press Filters and set View to Features. The list now shows only feature rows, each with Enabled or Disabled under Value.
3. To see only what is turned off, set View to Disabled instead.
4. Type the feature's name in Search limits, policies, features, domain, or source to narrow the list further.
5. Press the row. The panel shows Current setting and, when Nova has one, an Open related area button that takes you to the feature's own page.

What you see

• A feature row shows Enabled or Disabled. Disabled means the feature is off for your whole organization, and nobody sees its pages or buttons no matter what their role allows.
• A policy row (View set to Policies) is a rule rather than an on/off switch, such as how many recipients a reminder may have. Its value shows the current setting.
• Page details shows Disabled Features as a count for the page you are on, so you can tell at a glance whether anything is off in that area.
• Under Page details, add-ons and special arrangements on your plan appear as badges under Commercial provenance.

If something looks different

• The feature is not in the list at all: when a whole area, such as the portal or agreements, is off for your organization, Nova hides it and everything under it from these pages. Look for it under Plan Details, which lists every setting, including ones that are off.
• Everything you are looking for is under Plan Details: that page lists every setting Nova resolves for your organization, including ones that are not curated into the other pages. Set View to Features there too, and use Search effective entitlements to find one by name. It is the complete list, but the other pages are easier to read.
• The feature is Enabled here but you still cannot see it: your role is missing the permission. Ask your admin.
• You want a feature that is Disabled: this page cannot turn it on. Contact Nova support about your plan.

Open Limits