Add a closure

Close the whole organization or one branch for a holiday, a shutdown or a blackout window without blocking each person's schedule one at a time.

In the sidebar, open Operations, then Availability, then Closures. The page address is /schedule/availability/closures.

Before you start

Your admin has to give your role permission to manage closures. Without it, Add closure is hidden. If your role cannot see closures at all, the page says closure management is not available with your current permissions.

Steps

1. Press Add closure. The Add Closure panel opens.
2. Under Closure Scope, choose Entire organization or Single branch. You can also choose Single resource or Single crew to close one lane only; that works like an unavailable block.
3. For a branch closure, pick the Branch.
4. Set Start date and End date. The end date is included. An organization or branch closure always covers whole days.
5. Optional: type a Leave Type, for example statutory holiday, and a Public Label, which is the name shown on the calendar.
6. Optional: add an Internal Note for dispatchers and managers.
7. Press Create block.

What you see

The closure appears under Operational Closures with its dates and a chip reading Organization or Branch. On the Time Off & Availability calendar every lane in the closure's scope shows it, and the Schedule treats that time as unavailable.

Press a closure to open it. Change its dates or labels and press Save changes, or remove it with Delete closure.

Filters opens Closure filters, where Branch narrows the list to one branch. Closures for the entire organization always stay in the list.

If something looks different

• The list says no closures are set up yet: nothing has been added. Press Add closure.
• The note above the list asks you to select a branch: branch closures only show for the branch you pick under Filters.
• Work is already scheduled inside the closure window: it stays where it is. Move it from the Schedule; see Reschedule a work order.