Manage a lodging reservation or rental

Open a lodging reservation or rental to update guest or renter details, mark it started or completed, bill it, change its customer messages or cancel it.

In the sidebar, open Operations, then Schedule. Press Filters, set the type filter to Lodging or Rental, then press Open on a booking's hover card, or switch the Schedule to List. A reservation opens at an address starting with /lodging/ and its heading reads Lodging Reservation; a rental opens at an address starting with /rentals/ and its heading reads Rental.

Before you start

Your admin has to give your role permission to read bookings to open one, permission to change bookings to edit it, and permission to cancel bookings to cancel it. Controls you lack are greyed out or missing.

Steps

To update the details:

1. In Lodging details change the Guest count, Reservation reference, Check-in time, Check-out time, Description or Notes. On a rental, Rental details holds the Pickup time, Dropoff time, Renter name and Renter contact instead.
2. Press Save changes.

To mark arrival and departure (there is no separate check-in button):

1. Under Status, pick Started when the guest arrives or the unit is collected, Completed when they leave or it comes back, or No show.
2. Press Save status.

To cancel:

1. Press Cancel reservation or Cancel rental at the top.
2. Pick a Reason category and add a note if Nova asks, then confirm with the same button. The booking is cancelled, taken off the schedule, and its room or unit is free again.

What you see

• Booking details shows the offering, the account (a link to it), Status, Conflicts, Start, End, the check-in or pickup times, and the reservation's hold state (Reservation state, or Booking state on a rental).
• Assigned rooms or Assigned units shows what is being held.
• Operational line items lists extra charges; Add line item adds one.
• Billing drafts turns the booking into a quote or invoice with Create quote draft or Create invoice draft. Billing summary shows charges, invoices, Deposits required and Payment history, with Collect payment, and Apply to invoice for a deposit or credit.
• The billing summary includes documents linked through an individual booking line, even when one document covers several bookings. The billable-item list shows only this booking’s items.
• Customer messages has switches for this booking's automatic messages (they save as soon as you change them) and lists what is coming up and what was sent. Automation details opens the lodging or rental automation hub (see Review lodging, rental and activity automation).
• Workspace holds notes and files; Booking checklists tracks turnover work, with Create booking checklist.
• New reservation or New rental at the top starts another booking.

If something looks different

• A booking that repeats shows a Series box. Use Edit this occurrence or Edit this and future to change dates and times, then Save changes; use Cancel this occurrence or Cancel this and future to cancel. A one-off reservation or rental has no date fields on this page.
• Discard draft shows instead of the cancel button: the booking is still a draft. Discarding removes it from the schedule and keeps it in the history.
• Older offering configuration appears: the offering changed after this was booked. Date changes are locked until someone presses Migrate booking; details can still be saved.
• Override conflicts? opens when you save new dates: they clash with another booking. Fill in the Reason category and Business explanation if Nova asks; Override & save keeps the dates anyway.
• The Booking number field is locked: it can only change while the booking is an internal draft.
• You opened a rental from a reservation address: Nova switches to the rental page by itself.