Check an online booking page with Support Tools

See whether one online booking page is working, which launch checks fail, where visitors are blocked, and resend the notices other systems missed.

In the sidebar, open Operations, then Online Booking. Pick the booking page under Managed public surfaces, then press Support Tools on the left. The heading reads Public Booking Operations, and the page address is /bookings/public-operations/ followed by the booking page and diagnostics.

Each tab on the left gets its own address, so you can bookmark or share the one you work in: waitlist for Waitlist (Work the public booking waitlist), identity for Identity Reviews (Resolve a public booking identity review) and payments for Payment Approvals (Approve a public booking). This article covers Support Tools, the tab you open when customers say the booking page does not work.

Before you start

• Your role needs permission to read the booking diagnostics. Without it Support Tools is greyed out.
• The buttons under Maintenance actions only appear for roles that can change the booking page's settings.

Steps

1. Read the counters under Surface diagnostics: Completed bookings, Failed interactions, Blocked interactions, Launch checks (errors and warnings) and Webhook failures. Below them, Blocked origins, CAPTCHA failures and Rate-limit hits count visitors Nova turned away. A number that keeps climbing is where to look first.
2. Scroll to Configuration checks. Each card names a check, its status and, when something is wrong, what to change. Fix those in the booking page's settings: press Open settings at the top.
3. If the booking form is placed on your own website, read Embed diagnostics. Script requests shows whether the website is loading the form and Origin issues lists websites Nova refused to serve.
4. Read Integration diagnostics to see whether notices about new requests reached the other systems you connected, and how many failed or are still pending.
5. Read Channel link clicks for how often your short links and QR codes were used, and Visitor journey for recent visitors: when they started, how long they stayed and how many steps they took. Press a session to open its Session timeline.
6. To resend missed notices, fill in Reason for the record, then press Replay public request webhooks. Leave the booking box beside it empty so the action covers recent traffic on this booking page.
7. If the numbers on Online Booking Analytics look wrong, press Reconcile analytics rollups to recount recent activity, or Rebuild analytics rollups to recount it from scratch.

What you see

• After each maintenance action, Nova shows a one-line summary of what it did, and the same summary with its time stays at the top right of Maintenance actions.
• Tracking diagnostics lists the tracking tags the booking page sends and flags bookings that reached a later step without the earlier ones being recorded.
• Open analytics opens the booking numbers for this page only; see Read public booking analytics.

If something looks different

• Support Tools is greyed out: your role cannot read booking diagnostics. Ask your admin.
• "Operational diagnostics could not be loaded." shows instead of the panels: reload the page. If it keeps happening, the booking page may have been removed.
• "You do not have permission to run public booking maintenance actions." appears: your role can read the tools but not run them.
• The page says no booking surfaces are available yet: nobody has set up online booking. See Set up a public booking page.

Open Online Booking