Review lodging, rental and activity automation

Use the lodging, rental and booking automation hubs to see which reminders and follow-ups are running for your stays, rentals and activities, pause or stop one, and review approvals.

In the sidebar, open Automation, then Overview. Scroll to Domain automation hubs and press Lodging, Rentals or Bookings & Activities. The page addresses are /lodging/lifecycle, /rentals/lifecycle and /bookings/lifecycle, and the headings read Lodging lifecycle hub, Rental lifecycle hub and Booking lifecycle hub. Automation details under Customer messages on a reservation, rental or activity booking opens the matching hub too.

Each hub watches the automated messages for one kind of booking: pre-arrival and checkout reminders for stays, pickup and return reminders for rentals, reminders and follow-ups for activities.

Before you start

• Your role needs permission to read bookings to open the page, and permission to view automation to see anything on it. Without the second, the page shows Lifecycle access is unavailable.
• Pausing, resuming and stopping a sequence, reviewing approvals and creating automations each need their own permission. Controls you lack are greyed out or missing.

Steps

1. Read the four tiles at the top: Visible automations, Pending approvals, Open enrollments and the next due action.
2. Scroll to Actionable enrollments. Each row is one booking currently inside an automation, with its Status, Subject, Current step and Next due date.
3. To hold the messages for one booking, press Pause lifecycle sequence on its row. Press Resume when they should carry on.
4. To end them for good, press Suppress future actions and confirm in Suppress future lifecycle actions?. The history stays; nothing further is sent.
5. Press Why this happened to see the reasoning behind a step, or Open record to jump to the booking.
6. To handle approvals, press Work domain approvals under Quick actions, or Review next approval to open the next one.

What you see

• Active automations lists the automations set up for that kind of booking, each with its Journey, Scope and when it was Updated.
• Interventions and holds collects blocked, held and failed steps that still need someone.
• Recent lodging lifecycle activity, Recent rental lifecycle activity or Recent booking lifecycle activity shows what ran lately. Lodging lifecycle analytics, Rental reminder analytics or Booking follow-up analytics shows results when your role can see analytics.
• Open Schedule returns to the Schedule, filtered to that booking type on the lodging and rental hubs. Open control plane and Global approval queue go to the organization-wide automation pages.

If something looks different

• A Quick actions card shows View only, Approval review gated, Analytics gated or Content access gated: your role lacks that permission.
• Create lodging automation, Create rental automation or Create booking automation opens the automation builder. That is an admin task. On the rental and booking hubs a second button under Create or extend starts from the ready-made rental reminders or activity follow-ups starter.
• You only want to stop messages for one guest or renter: use the Customer messages switches on that booking instead (see Manage a lodging reservation or rental).
• Nothing is listed under Active automations: none has been set up for this kind of booking in this branch yet.