Check workforce status

See which technicians are reporting in, who has gone stale or offline, and which tracking sources are failing before you rely on them to dispatch work.

In the sidebar, open Operations, then Workforce Status. The page address is /workforce.

Before you start

Your admin has to give your role permission to read resources. Workforce tracking also has to be turned on for the organization; if it is not, the page still loads but says tracking is policy-limited.

Steps

1. Read the Workforce status strip at the top. A Healthy chip means nobody is stale, offline or uncovered and no tracking source is failing.
2. Press a chip such as Stale, Offline, Failed ingest or Coverage gaps to filter the whole page to that problem. The Active filter box names what you picked; press Clear filter to see everyone again.
3. Work down Technician attention. Each card names the technician, their current or next work order, a status chip (Trackable, Governed, Policy limited, Coverage gap or Needs attention), the reason, the source and device, and when they were last seen.
4. Check Active sessions for the last-known connection of each technician's device.
5. Check Source and ingest issues for a tracking source that is failing or degraded, with its number of failed events and its last error.
6. To change the tracking rules, press Workforce settings. Press Asset reports for the equipment reports.

What you see

Five counters: Active sessions, Stale, Offline, Failed ingest and Coverage gaps. A coverage gap is someone scheduled to work whose tracking is not healthy. When live location is switched off by policy, a blue notice says coordinates are redacted; use the status chips, session health and work context instead.

If something looks different

• View workforce status does the same as Clear filter: it shows the full panel without a chip filter.
• The strip says workforce tracking is temporarily unavailable: the tracking service is not answering. The calendar still works; check again in a few minutes.
• Workforce settings or Asset reports is missing: your role does not have the permission for that page.
• Every count is zero and the strip reads Healthy: nobody is on a tracked session right now, which is normal outside working hours.